- How to Get Quality Customer Feedback – 20 Effective Methods
- Two types of email notifications: incoming and outgoing
- Consumer Complaint Database | Consumer Financial Protection Bureau
- PHONE PROSPECTING OUTREACH TEMPLATES
- 5 Email Templates to Respond to Customer Complaints.
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- Things to know before you use the database.
What you love. What you hate. If you are willing to give me minutes of your time, it would mean a lot to me. Thanks so much for being a loyal [your company name] customer. This can provide you with valuable insight into how some of your dissatisfied customers view your company and trigger some much-needed changes:.
Thank you so much for giving [company product or service] a try. If possible, could you let me know the reason or reasons that you no longer want to be a customer? Your answer will help us make [company product or service] better. Just reply to this email and let me know. Glowing reviews help generate positive word-of-mouth, increase the chances for referrals, and provide you with that all-important social proof which puts other customers and potential customers at ease because someone has validated your product or service.
Thanks for choosing [your business]. I wanted to reach out personally and ask about your experience. What was your experience like? We want to be better. Your feedback helps us accomplish that. The key to this solicitation email is to make it as easy as possible for the customer to leave a review, AND to encourage honest feedback, even it is negative.
I really appreciate your kind words about [product or service] on [social media or review site where customer posted thoughts]. It always makes me and our whole team super excited when customers are so happy that they tell the world. I would also love to get some insight into your experience with [product or service]. Let me know if you have a few minutes to hop on a call, or feel free to answer the two questions below:.
What is the biggest value you have gotten from [product or service]? What was the moment you knew you had made the right choice with [product or service]? What did we do to prove that you were getting real value out of the [product or service]? We pride ourselves on providing the best to our customers, and we regret that our [product or service] did not meet your expectations. I look forward to making your experience with [your company] a better one. A crisis can occur at any time, and sometimes the problem is your fault, and other times it is out of your control servers go down.
In some instances, the crisis is simply one in which you sent an incorrect or invalid item to your subscribers. Notice how Petco included a photo of an adorable dog to counteract customer frustration with the error? Prompt action can go a long way towards building customer trust that your company cares about them and is transparent when a crisis hits. Today at [time your site went down], we received notice that there was a [ explain the reason for the outage].
I want to assure you that none of your data or information has been lost, and that any emails you send will begin to come through as soon as our servers are back up. We hope to have everything running within [add 15 minutes to the time you were told your site would be up again]. Although the error was not in our control, I want to express how sorry I am for this issue. Again, please accept my deepest apologies.
Whether you have an existing blog, or are you are about to launch a new blog, you need to create awareness of that blog.
How to Get Quality Customer Feedback – 20 Effective Methods
The following two templates can help you achieve that goal…. One of the most difficult challenges many people face is building an audience, especially online. I especially loved [link to one of their recent posts]. Being a master at [topic], I thought you might enjoy it. Would you care if I sent you the link when it goes live to get your feedback? After one or more influencers send a positive response, you would then send a follow-up email when your blog post goes live:.
I just wanted to let you know that the post I talked about last week is live! Would you mind leaving a comment on the post? Could you please give me a little feedback on the post? There are many ways to skin the branding cat, but one of the best is to create quality written content that builds awareness throughout your industry. Two effective means of promoting your content are to become a columnist for a highly reputable blog, or to guest post on an authoritative site that wields significant influence. Use the two email examples below to begin reaching out to powerful people that can help get your content noticed.
What you need is a columnist outreach letter, which is very similar to writing a pitch letter to a magazine to become a regular contributor. The letter should provide enough of your background and experience to draw the interest of the person you are querying, but should not be so packed with detail that it becomes overwhelming.
The key with a guest post outreach email is to get straight to the point. And you also have to make sure that you pitch three really crackling ideas that also have terrific, attention-grabbing headlines:. Based on what has worked for [Site name] in the past, I feel that your readers would love these ideas:. Do you think these ideas would be a good fit for your [site, publication, newsletter]? Product reviews can help generate positive word-of-mouth about your company, and boost your referrals. There are two types of product review emails you can send:.
The key to this email is making sure the product review is worthwhile for the influencer, which typically means offering freebies. My name is [your name] from [your company]. I can provide a free sample for you to review, and three extra ones that you can give away to your audience. If your company is driven by product sales, you can use your database of existing customers who recently made a purchase to ask them for a product review:. You helped us [accomplish a goal, like hitting an income level or selling X product].
To do that, we need you to leave a product review on your recent purchase. There are instances in which your brand, product or service was mentioned in a blog piece on another site, but the link that was included in the piece does not take visitors to a landing page or a page that best showcases your product or service.
We appreciate your time and look forward to hearing back from you regarding our request. The key to this email is that you have to do it in two parts, because you need a response to the broken link-fixing offer, before you can mention the backlink. And you also have to find a good replacement URL for the broken link, so you will have to do some research.
Two types of email notifications: incoming and outgoing
I was digging around for information on [topic] today and came across your post: [link to their post]. This is great! Lots of good advice. I even [implemented something, learned something. However, I did find some broken links there. The GDPR does not specify how to make a valid request. Therefore, an individual can make a request for erasure verbally or in writing. It can also be made to any part of your organisation and does not have to be to a specific person or contact point. A request does not have to include the phrase 'request for erasure' or Article 17 of the GDPR, as long as one of the conditions listed above apply.
Consumer Complaint Database | Consumer Financial Protection Bureau
This presents a challenge as any of your employees could receive a valid verbal request. However, you have a legal responsibility to identify that an individual has made a request to you and handle it accordingly. Therefore you may need to consider which of your staff who regularly interact with individuals may need specific training to identify a request. Additionally, it is good practice to have a policy for recording details of the requests you receive, particularly those made by telephone or in person. You may wish to check with the requester that you have understood their request, as this can help avoid later disputes about how you have interpreted the request.
We also recommend that you keep a log of verbal requests. You should base the reasonable fee on the administrative costs of complying with the request. If you decide to charge a fee you should contact the individual promptly and inform them. You do not need to comply with the request until you have received the fee. You must comply with a request for erasure without undue delay and at the latest within one month of receipt of the request or if later within one month of receipt of:.
You should calculate the time limit from the day you receive the request whether it is a working day or not until the corresponding calendar date in the next month. An organisation receives a request on 3 September.
PHONE PROSPECTING OUTREACH TEMPLATES
The time limit will start from the same day. This gives the organisation until 3 October to comply with the request. If this is not possible because the following month is shorter and there is no corresponding calendar date , the date for response is the last day of the following month. If the corresponding date falls on a weekend or a public holiday, you have until the next working day to respond.
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This means that the exact number of days you have to comply with a request varies, depending on the month in which the request was made.